Helpdesk Operator FMHO11

N Ireland, North West Regional College - Closes Friday 28 November 2008

Nov 2008
Job Title
Helpdesk Operator
Reporting to
Facilities Manager
No. Reports
None
Business / Division
GRAHAM Facilities Management
Location
N Ireland - North West Regional College
Contract Type
Permanent
Salary
Negotiable
Additional Benefits
Pension, Private Medical Cover, Life Assurance Scheme

Job Summary

GRAHAM FM is one of the leading providers of property related Asset Management. It provides a full range of property management services to both the public and private sectors. Due to the success and expansion of the business we are looking for an enthusiastic, innovative, dynamic individual who will contribute to the team meeting challenging business targets.

Reporting to the Facilities Manager the candidate will be responsible for operating the helpdesk service. The individual will work as part of the helpdesk team but must demonstrate ability to work on own initiative.

Job Description

The Helpdesk Operator shall:

  • - Log calls/jobs on the helpdesk database utilising helpdesk software (QFM). Calls/jobs may be received by telephone, facsimile, email or in person
  • - Allocating works orders to directly employed maintenance team and/or supply chain
  • - Tracking job progress against pre-determined KPI’s including maximum allowable response and rectification times and implementing escalation procedures
  • - Report back to clients and contract staff on job progress and on close out
  • - Updating asset history with works record sheets
  • - Uploading and amending asset information as held in the helpdesk database
  • - Operating paper based systems as necessary to compliment the operating software including backup systems
  • - General administration duties as and when required
  • - Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with Graham FM ISO management systems and procedures

    • Graham FM operate a Computer Aided Facilities Management helpdesk software known as QFM and helpdesk tasks will be performed on this system.

This job description is intended to give the post holder an appreciation of the role envisaged for the Helpdesk Operator and the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals.

Person Specification

Technical Competencies

Essential

  • Demonstrate previous experience in a similar role
  • Strong IT skills

Desirable

  • Experience in QFM software

Behavioural Competencies

Esssential

Effective Communication skills:
Able to maintain and manage communication links with a variety of stakeholders. Presents a professional image and promotes the Brand.
Initiative:
Is able to work alone to get results in an effective way. Understands and seeks to minimise waste in resources and processes. Adopts and encourages others to adopt new ways of working.
Team Player:
Always willing to be involved in other activities to achieve company objectives. Works collaboratively and uses influence to gain resolution of issues. Demonstrates honesty, loyalty and commitment.

Please apply by either completing an application form or by sending a comprehensive targeted CV and covering letter with your relevant experiences to the Human Resources Department at Lagan Mills, Dromore, Co Down, BT25 1AS or alternatively to: applications@graham.co.uk

: Graham | Job Opportunites | Team Administrator - TALQ11 :

Team Administrator - TALQ11

Belfast - Closes Friday 5th December 2008

Nov 2008
Job Title
Team Administrator
Reporting to
Operations Director, Investment Projects
No. Reports
None
Business/ Division
Lanyon Quay (Investment Projects, Developments and Construction)
Location
N Ireland
Contract Type
Permanent
Salary
Negotiable
Additional Benefits
Pension, Private Medical Cover, Life Assurance Scheme.

Job Summary

As the GRAHAM business continues to grow and develop we are looking for an enthusiastic and experienced Team Administrator to provide administration support within the Lanyon Quay office.

The Team Administrator will be responsible for dedicated administrative support to Investment Projects and Developments Directors and day to day administrative duties, supporting all temporary and permanent staff within the Lanyon Quay office.

Job Description

The Team Administrator shall

  • - Provide clerical support to Directors and staff in the Lanyon Quay office, including audio typing, word processing, photocopying, fax and post duties;
  • - Maintain Microsoft Outlook diaries for Directors and staff in Investment Projects and Developments;
  • - Book and record travel/accommodation arrangements for Directors and staff in the Lanyon Quay office and cost code invoices, etc. appropriately;
  • - Management of hospitality for meetings as required;
  • - Attend meetings as required and prepare accurate minutes that record key decisions and actions;
  • - Undertake relief reception duties as required, subject to other workload, to include ‘front-of-house’ management and petty cash management;
  • - Maintain leave database for Directors and staff in Investment Projects and Developments;
  • - Check that Investment Projects Directors and staff have recorded and submitted monthly time sheets;
  • - Proactively compile general expenses and fuel expenses claims for Directors;
  • - Check that Investment Projects and Developments staff are submitting expenses claims periodically;
  • - Assist with the development and maintenance of filing and administrative systems operating in the Lanyon Quay office, to include the collation of materials, as required;
  • - Assist with production of reports and documents to an acceptable standard, as required;
  • - Take and record messages accurately;
  • - Deal with incoming and preparation of outgoing mail;
  • - Undertake any other duties that may be assigned from time to time.

This job description is intended to give the post holder an appreciation of the role envisaged for the Team Administrator and the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals.

Person Specification

Technical Competencies

Essential

  • Strong IT skills to include Microsoft suite.
  • Audio typing.
  • Proven administrative experience in a busy, pressurised environment.
  • Excellent telephone manner, with strong communication and interpersonal skills.
  • GCSE English at grade ‘C’ or higher.

Desirable

  • NVQ Level 2 Administration or equivalent
  • Experience of the Construction industry

Behavioural Competencies

Essential

Effective Communication skills:
Able to adapt communication to audience and create effective written documents and reports. Able to develop, maintain and manage relationships with a variety of stakeholders.
Problem Solving:
Looks objectively at every side of an idea or situation to ensure that all outcomes are thoroughly assessed before deciding on an appropriate course of action.
Planning and Prioritising:
Plans and prioritises around departmental/team objectives. Able to spot opportunities and problems in the medium and long term and develop new approaches. Has a strong attention to detail with consistently accurate results.
Adaptability:
Able to manage change and remain flexible to individual situations. Changes the overall plan, goal or project to fit the situation.
Innovative:
Is able to create or alter work structures, practices, and models, to allow benefit to the job role and organisation as a whole.

Please apply by either completing an application form or by sending a comprehensive targeted CV and covering letter with your relevant experiences to the Human Resources Department at Lagan Mills, Dromore, Co Down, BT25 1AS or alternatively to:applications@graham.co.uk

: Graham | Job Opportunites | Measured Term Quantity Surveyor - MTQSFM11 :

Measured Term Quantity Surveyor - MTQSFM11

Belfast, Closes Friday 21 November 2008

Nov 2008
Job Title
Measured Term Quantity Surveyor
Reporting to
Commercial Director
No. Reports
None
Business/ Division
Facilities Management
Location
N Ireland, Airport Road West, Belfast
Contract Type
Permanent
Salary
Negotiable
Additional Benefits
Car allowance, Pension, Private Medical Cover, Life Assurance Scheme

Job Summary

As the GRAHAM business continues to grow and develop we are looking for an enthusiastic Measured Term Quantity Surveyor to assist the Quantity Surveying team.

Reporting to the Commercial Director, this position will be key in providing a quantity surveying support service to the Quantity Surveying team.

The Quantity Surveyor will be responsible for day to day MTC QS duties.

Job Description

The Measured Term Quantity Surveyor shall:

  • - Site measure and prepare MTC accounts
  • - Ensure timely submission of MTC accounts
  • - Prepare and submit interim claims
  • - Prepare and submit variation claims
  • - Liaise with PQS and Client SQS
  • - Liaise with PQS with regards to anticipated Final Account figure
  • - Attend regular progress meetings with Client
  • - Maintain MTC reporting system
  • - Prepare monthly progress reports
  • - Prepare interim cost reports
  • - Prepare anticipated Final costs versus Final Forecast Recovery
  • - Prepare monthly calculation of Work In Progress
  • - Prepare and submit cost allowances and cost activity codes
  • - Check / Re-measure subcontractors accounts
  • - Issue subcontract payment notifications
  • - Payment of subcontractor accounts as and when required
  • - Report on buying gains/losses including the reporting of any future potential financial problems
  • - Negotiate rates/prices with LO subcontractors
  • - Review recovery against LO subcontractor’s work
  • - Periodically review any disruption variation work has had on site progress with Site Manager
  • - As required assist with the taking off of quantities for tendering purposes
  • - Prepare and update cashflow/expenditure profiles
  • - Assist the Business development team in pricing FM Contracts
  • - Periodically review projects with Commercial Director
  • - Any other duties requested by management.

This job description is intended to give the post holder an appreciation of the role envisaged for the Measured Term Quantity Surveyor and the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals.

Person Specification

Technical Competencies

Essential

  • Demonstrate previous experience in a QS role particularly within MTC type and Maintenance contracts
  • Demonstrate knowledge of the PSA Schedules of Rates
  • Demonstrate a sound knowledge of the market
  • Demonstrate strong communication skills and be able to work at a senior level
  • Experience of managing profit and loss accounting and working to budgetary targets
  • Sound project management track record
  • Initiating, drafting and reviewing documents
  • Excellent negotiation skills

Desirable

  • Demonstrate a sound knowledge of commercial and contractual issues in relation to Facilities Management
  • Demonstrate a knowledge of QUDOS software

Behavioural Competencies

Essential

Commercial Awareness:
Strong business acumen combined with the creativity and vision to meet customer needs and GRAHAM business requirements.
Leadership skills:
Communicates and gains team commitment to a vision, able to motivate staff and provide direction and vision.
Effective Communication skills:
Able to adapt communication to audience and create detailed written documents and reports. Able to maintain and manage communication links with a variety of stakeholders. Presents a professional image and promotes the Brand.
Customer Focus:
Takes time to question and understand the real, underlying needs of the customer, beyond those initially expressed. Always works closely with customers, developing an independent view of their needs and acting in their long term interest.
Influencing:
Identifies and builds relationships with those who will be useful now and in the future in achieving strategic business objectives.
Initiative:
Is able to work alone to get results in an effective way. Understands and seeks to minimise waste in resources and processes. Adopts and encourages others to adopt new ways of working.
Team Player:
Always willing to be involved in other activities to achieve company objectives. Works collaboratively and uses influence to gain resolution of issues. Demonstrate honesty, loyalty and commitment.

Please apply by either completing an application form or by sending a comprehensive targeted CV and covering letter with your relevant experiences to the Human Resources Department at Lagan Mills, Dromore, Co Down, BT25 1AS or alternatively to:applications@graham.co.uk

: Graham | Job Opportunites | Project Quantity Surveyors (Scotland) (x4) - PQSSCOT11 :

Project Quantity Surveyors (Scotland) (x4) - PQSSCOT11

Glasgow / Edinburgh, Scotland - Closes 28th November 2008

Nov 2008
Job Title
Project Quantity Surveyor
Reporting to
Commercial Manager
No. Reports
none
Business / Division
Construction (Civils)
Location
Glasgow, Edinburgh
Contract Type
Permanent
Salary
Negotiable
Additional Benefits
Car allowance, Pension, Private Medical Cover, Life Assurance Scheme

Job Summary

As the GRAHAM business continues to grow and develop we are looking for an enthusiastic Project Quantity Surveyor to assist the Quantity Surveying team.

Reporting to the Commercial Manager, this position will be key inproviding a quantity surveying support service to the Quantity Surveying Team.

The Quantity Surveyor will be responsible for day to day QS duties.

Job Description

The Quantity Surveyor shall:

  • - Prepare and submit project interim valuations.
  • - Prepare and submit variation claims.
  • - Prepare interim cost reports including P/L report.
  • - Prepare anticipated Final costs versus Final Forecast Recovery.
  • - Prepare and submit cost allowances and cost activity codes.
  • - Re-measure BoQ items and subcontractors.
  • - Issue subcontract payment notifications.
  • - Payment of subcontractor accounts.
  • - Prepare and issue subcontract documents.
  • - Verify subcontractor CIS certificates prior to start on site.
  • - Set-up and keep up to date RFI/COI Schedules in conjunction with Site Manager.
  • - Report on buying gains/losses including the reporting of any future potential financial problems.
  • - Negotiate rates/prices with LO subcontractors.
  • - Attend regular progress meetings with Client and Design Team.
  • - Prepare and update cashflow/expenditure profiles.

This job description is intended to give the post holder an appreciation of the role envisaged for the Project Quantity Surveyor and the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals.

Person Specification

Technical Competencies

Essential

  • Demonstrate previous experience in a QS role
  • Demonstrate ability to control subcontractors
  • Demonstrate strong communication skills
  • 4 - 7 years Civil's experience

Desirable

  • Previous experience on Civils related projects

Behavioural Competencies

Essential

Effective Communication skills:
Able to maintain links with a variety of people.
Initiative:
Demonstrate initiative to get results in an effective way. Understands and seeks to minimise waste in resources and processes. Adopts and encourages others to adopt new ways of working. Ability to work unservised for periods of time.
Team Player:
Always willing to be involved in other activities to achieve company objectives. Demonstrates honesty, loyalty and commitment.

Please apply by either completing an application form or by sending a comprehensive targeted CV and covering letter with your relevant experiences to the Human Resources Department at Lagan Mills, Dromore, Co Down, BT25 1AS or alternatively to:applications@graham.co.uk

Download Application Form

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Download Application Form

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Download Application Form

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Download Application Form

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