OUR CLIENTS
GRAHAM FM operates in the healthcare, education, local government, defence and prison sectors. Clients include the Belfast Health and Social Care Trust, Belfast Education and Library Board, Belfast Metropolitan College and North West Regional College.
GRAHAM FM also provides total facilities management services to Clare House, the Government Workplace 2010 initiative and holds large scale maintenance and repair contracts for both the Ministry of Defence (Defence Estates) and Northern Ireland Prison Service .
OUR APPROACH
Our approach is to listen carefully to our clients and understand their needs, DEFINE the scope of services required, DEVELOP innovative and flexible solutions within a partnership ethos and DELIVER to exacting standards. We strive for continuous improvement through self monitoring and auditing of our performance and through valued feedback from our customers. We believe in instilling a culture of continual improvement.
WHAT SETS US APART
GRAHAM FM understands that every client is different with unique needs. Our solutions reflect this. We strongly believe in customer care, as satisfied clients become long term partners. Our experience in design and construction and PPP projects gives us a unique perspective of maintenance issues and how choices in asset configuration and specification impacts on whole life costs, maintainability and cleanability. We deliver the vast majority of services in-house and rely on sub-contractors for specialist elements only.
OUR PEOPLE
We employ over 200 talented, professional and enthusiastic people within our FM business. We invest heavily in training and development. We create a team ethic which encourages loyalty, lateral thinking and a sharing of ideas, the benefits of which are ultimately shared with our customers. Our aim is to integrate our people into the business culture of our customers so that our services continually adjust and align to meet changes in client requirements.
INNOVATION
GRAHAM FM prides itself on continually seeking to introduce innovative ideas and new methods of working. In this way we deliver efficiencies and quality improvements for our clients whilst remaining one step ahead of our competitors. We readily embrace new technologies from biomass boilers to microfibre cleaning techniques. Improving sustainability and lowering the carbon footprint through efficient design, maintenance and operational processes is a key area of focus.