The performance of our teams is the key to the quality of service that we are able to provide. To compete at the highest level we recruit, train, develop, and retain the best available talent.
We strive to utilise the full talents of our people and ensure that they work as a team to deliver the best possible service for our clients.
Employee Recruitment and Retention
The quality of the team throughout GRAHAM is key to the future success of our business. Extensive efforts are made in recruiting employees with exceptional talent, experience, loyalty and commitment to our values.
While our staff pool has grown considerably to 2,200+, we enjoy a staff turnover of just 10.5% compared to the industry average of 15%.
With formal links to a host of universities and colleges, GRAHAM has recruited 95 graduates from a wide variety of disciplines. After a formal induction process all graduates are offered the opportunity to participate in a graduate development programme and work towards formal professional qualifications.
Working in close partnership with a number of our public sector clients we currently have 37 apprentices undergoing training across a spectrum of trades spread across all our operating companies. An additional 60 apprentices are employed by our various supply chain partners.
'Whole Person Development'
In today’s challenging trading environment it is vital that all employees feel valued and supported. Central to this is our innovative whole person development programme 'CONNECT'.
'CONNECT' is not just focused on performance and wellbeing. Rather each of its elements complements the other so that the whole person is developed and there is a ‘Gestalt-effect’ on outcomes for the individual and business.
Research on individual performance highlights a growing trend towards personalisation as a key engagement and performance driver. Our programme plugs into this emerging theory and seeks to implement this in a practical way.
In the 2017 employee engagement survey the participating cohort:
- Increased their overall engagement index score by 15%
- Outscored all other employee groups on every engagement indicator by at least 10%
- Increased their positive opinion on company commitment to development by 20%
- Increased their opinion on their managers ability to support and develop them by 27%
As a result of these positive metrics, 'CONNECT' has been successfully rolled out across the entire business.
Personal and Professional Development
On-going personal and professional development is important to ensure we all keep at the top of our game. Strenuous efforts are made to ensure that the personal and professional development of all employees is focused, specific and relevant to each operating company, to ensure the economic sustainability of our business.
As a recognised Investor in People for over 15 years, and now at Platinum Standard within the Group, we have an annual spend of over £1m on training, providing on average three training days per employee.
In the last three years
- 30% of managers completed a formal nationally recognised management qualification
- 80% of employees are now at QCF (Qualifications and Credit Framework) Level 2 or above
- 50% of employees have reached QCF Level 5 or above (degree level)
- 42 employees have achieved Professional Qualifications becoming full members of a range of organisations including CIOB, ICE and RICS
At GRAHAM we employ over 2,200 people at many locations throughout the UK and Ireland. Each individual is expected to act as an ambassador for the Company and at company and business unit briefings we make sure that all employees clearly understand the Group's values, expectations and standards of behaviour expected by the Company:
Teamwork - working collaboratively together, sharing knowledge and experiences to deliver the best solutions
Performance - being professional and adopting best practice to meet clients' highest expectations while achieving the highest possible standings in terms of quality, health, safety and sustainability
Openness - listening and sharing; building trust and acting with integrity; treating others with respect and working with transparency
Innovation - encouraging our team to be inventive and continually adapting and introducing fresh approaches to all aspects of our business; striving to be the best
Respect - encouraging, supporting and understanding others - their ideas, their views and their knowledge