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Project Overview

Client Solihull Metropolitan Borough Council

Project Value £8.5million per annum

Key Contact Alan Millar: Regional Contracts Manager

Expertise Facilities Management

Sector Local-Authority

Timeline June 2013 to July 2020

Location England - South and Midlands

Solihull Metropolitan Borough Council (SMBC): Building Repairs, Maintenance and Construction Services in a Partnering Arrangement

Maximising the true spirit of partnership

Project summary

Operating under a ‘Partnering Arrangement’, we have implemented a 30% reduction in costs in the delivery of an extensive range of practical and trusted maintenance services to a vast, geographically dispersed estate. Our expert team, providing a people focussed service, in close collaboration with SMBC, has improved response times by 80% in the completion of all planned, capital and reactive works to over 2000 buildings. Additional Local Authorities under this partnership arrangement include Walsall, Sandwell and Cherwell.

£8.5m per-annum

Project Value


reduction in costs


improvement in response times

The solution

The successful operation of this contract is rooted in our robust mobilisation process and professional TUPE transfer of existing staff. From this solid platform, an On-Site Contracts Manager, 3 x Project Managers and a dedicated FM team, consisting of 20 Operatives with the skills and accredited training to complete all planned/reactive works and projects, ensure the practical and transparent delivery of SMBC’s expectations. Examples of our flexibility on this contract include an £810k Internal Fit-Out of Smith’s Wood and Re-roofing/Solar PV Installation at Hazel Oak School (value £283k). Enhancing the contract operations further is the installation of a dedicated Quantity Surveyor Team, an on-site Asbestos and Legionella Team, and a 24/7 365 Helpdesk, which is seamlessly integrated with SMBC’s Capita System. Furthermore, partnership with SMBC is embedded through mutually-agreed CSR initiatives and a commitment to local recruitment, utilisation of a local supply chain and an Apprenticeship programme with local F&HE Colleges.

"The staff have commented and given feedback to me about how pleased they are with the conduct of the Graham workforce on site, (given that this is a vulnerable user site) with particular praise singled out for Simon, who I have been told has, at times, been working until late into the evening to progress works on site. Please can you forward this great feedback and satisfaction by the client back to his superiors"

Mohammed Azeem Project Surveyor, Birmingham City Council

"I would like to say how much I enjoyed working with GRAHAM and found the experience most refreshing. I feel this has been due to the professionalism, knowledge and attitude of your staff who have always maintained a friendly atmosphere, combined with a team spirit, which truly reflects a partnership"

Andy Church Senior Quantity Surveyor, Solihull Metropolitan Borough Council.