Cambridgeshire County Council (CCC)

Assisting CCC in meeting unprecedented service demand

View Project Overview Download Case Study

Project Overview

Client Cambridgeshire County Council
Project Value £4million per annum
Expertise Facilities Management
Sector Local Authority
Timeline March 2010 to December 2018
Location England - South and Midlands
Download Case Study
× Portrait Example

Project summary

We have enjoyed an enduring, long-running relationship with Cambridgeshire County Council since 2010. Originally providing a 24/7/365 Building Fabric Maintenance service under a MTC Day Works Arrangement, we then successfully gained inclusion on the Council’s Local Government Shared Services (LGSS) Framework in 2015 for Building, Mechanical and Electrical Works.

Our expert team services over 300 Council properties including offices, community centres, sheltered accommodation and, uniquely, two 18th Century windmills within the region – the Great Grandsen Windmill and the Great Chishill Windmill.

The detail

With changes to demography, pressures and inflation accounting for an additional £31m burden on CCC’s “already stretched budgets”, the Council is facing an unprecedented demand on its services. In consideration of this challenging environment, we deliver value-added planned and reactive maintenance services at optimum cost.

Minor works are also completed with enhanced end-user satisfaction at the core of our operations.

Completing over 2500 jobs per annum, we have implemented a Mobile Maintenance Solution, comprehensively supported by a 24/7/365 contract dedicated Helpdesk, which is locally managed from our Central Cambridge based office.

Across the Council’s 300+ dispersed estate, that includes a number of protected and listed properties of cultural value, we also provide Compliance Services in line with Statutory Legislation.

"We have found GRAHAM a very easy company to deal with and although not a partnering contract, are developing a good partnership relationship. Invoicing is timely and queries are dealt with in good time."

Jim Harris, Property Services Manager – Cambridgeshire County Council.