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Project Overview

Client Durham Constabulary

Project Value £1 million per annum

Key Contact Gareth Smyth: Operations Director

Expertise Facilities Management

Sector Bluelight

Timeline August 2010 to September 2019

Location England - North

Durham Constabulary

Aiding and abetting “Altogether Better Policing”

Project Summary

Built on a trusted, long-term relationship, we have consistently reduced costs, and improved response times, in support of Durham Constabulary’s delivery of “Altogether Better Policing” through the provision of planned, and response, fabric, mechanical and electrical maintenance services. Our expertise, which is supplemented further in the supply of grounds maintenance and environmental services, effectively orchestrated from a 24/7/365 Helpdesk Service, ensures Durham Constabulary’s dispersed estate, comprising 40 buildings spread across 35 sites, is fully operational, well maintained and functioning effectively.

£1million

per annum

40 buildings

across 35 sites

9 year

contract

GRAHAM's added value solution

Our added value services, featuring the 90% completion of first time fixes, have been delivering lasting impact to Durham Constabulary since 2010. Across 35 sites, encompassing 40 buildings, including the state-of-the-art, 5,650m2 Headquarters, Durham Constabulary’s estate, and portfolio, is wide and operationally varied, incorporating custody suites, police stations and recreational facilities.

As a measure of our lasting relationship, we relocated our North-East operations to Durham, taking up residence in the Framwellgate Moor Police Station, in a move that served to prevent the permanent closure of this station.

Built in 1980, we refurbished the building and converted an unused garage into a general office, positioning us closer to a key client, and retaining the Constabulary’s presence in the heart of the community, which it serves. Our dedicated on-site team, providing mobile maintenance, draws upon directly employed building fabric, mechanical and electrical maintenance engineers managed centrally from our local Helpdesk facility. Targeted PPM services for critical areas and 24/7/365 emergency response represent notable features of our cohesive solution.

"The customer service provided by GRAHAM and their understanding of client requirements has always been of a high standard, largely due to the professional and helpful nature of key staff attached to the contract"

Michelle March Head of Estate for Durham Constabulary

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