University of Leeds

Since May 2019, we have been responsible for the provision of Building Maintenance Services across the University of Leeds’s residential estate – one of the “largest university residential portfolios” in the UK. Covering 132 buildings, varying from heritage sites to new builds, our multi-skilled operations team delivers Hard FM Planned Preventative Maintenance (PPM) and Reactive Maintenance Requirements. : In addition, we also complete larger minor works projects. Reflecting the scale and scope of this contract, we undertake circa 300k scheduled PPM activities and between 15-18k reactive works on an annual basis – achieving average KPI composite scores of 91%+

The university’s vast residential estate features a broad mix of sites that each present their own unique challenges. As examples, the Henry Price Building is a listed 1960s multi-storey apartment block, the Ellerslie Global Residences are Victorian terraces situated within a conservation area and the Central Village is a high-rise apartment block. Equally, UoL’s residential estate is home to a diverse customer base that is made up of under graduates, under 18s, mature students with dependents, international students, staff and conference delegates. To ensure our services effectively meet the needs of this disparate university population, we have developed an enhanced induction training programme for our engineers which is focused on customer care, safeguarding and equality, and diversity.