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Project Overview

Client NHS Lanarkshire

Project Value £7.5m (total) and £500k per annum

Key Contact Martin Gillespie: Operations Director

Expertise Facilities Management

Sector Healthcare

Timeline March 2015 to April 2040

Location Scotland

Hub South West: NHS Lanarkshire Primary Care Investment Programme

Lanarkshire health hubs enjoy best-in-class treatment

Project summary

As a central component of a major Primary Care Investment Programme, we provide the practical and trusted delivery of Hard FM and Lifecycle Services to three new build Primary Healthcare Facilities for NHS Lanarkshire via Hub South West Procurement. This long-term, 40-year partnership, with a contract value of £500k per annum, makes a tangible difference to the local East Kilbride, Wishaw and Kilsyth communities through the people focussed servicing of health centres, dental practices and libraries. True partnership has been a feature of our added value operations, culminating in the completion of comprehensive additional works over the first two years of the contract.

£7.5m (total)

and £500k per annum


of additional works


work experience opportunities have been provided

The solution

A dedicated Contract Management Team, inclusive of 3 x on-site experienced multi-skilled Engineers, supported by teams of FM Mobile Operatives, ensures the seamless delivery of Hard FM and Lifecycle Services for the patients, staff and visitors of the Hunter Health Centre, Houldsworth Health Centre and Kilsyth Health Centre. A 24/7/365 Helpdesk Service, and CAFM solution with B2B access, servicing over 120 calls per month, provides comprehensive contract accountability and the highest levels of end user satisfaction. Innovative procedures have also been implemented to streamline delivery, including enhanced B2B capacity, which allows the client to produce their own WO reports.

Reflecting the new buildings’ status as the heartbeat of their local communities, we have considerably invested in the local catchment area, employing high-calibre colleagues (x 4) from within, providing 23 work experience opportunities and donating two working days of operative resources to support local charity initiatives to date. Validating the calibre of our performance, we were awarded a 25-year HUB South East NHS Lothian Contract for three new health centres in Edinburgh in August 2017.