NI Water

As part of two separate contracts, we support NI Water (NIW) in supplying 560 million litres of clean water a day and in treating 320 million litres of wastewater daily. Through the provision of industry-leading M&E First Response Services, we effectively close out over 24,500 Planned Maintenance Tasks and approximately 7000 Reactive Maintenance Tasks per annum. Meanwhile, Facilities Management Services contract covers Northern Ireland’s North West region and incorporates the management and self-delivery of a wide range of FM, engineering and ‘one off’ projects.

Pivotal to the successful delivery of the services is the integration of our CAFM system with NIW’s Ellipse work management system. This continuity facilitates real time status updates and provides confirmation of our performance in relation to the stipulated response, task progress and completion times for the services we provide.

Across both contracts, we consistently score highly in the upper echelons of the agreed overall contract KPIs. We strive to make NIW’s operations easier and, therefore, assume complete ownership of the planning, resourcing, inspection, repair and sourcing of materials for every work order assigned to us.

Our overarching aim is to return affected infrastructure to its full operational capacity within the shortest possible time.