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Project Overview

Client North Somerset Council

Project Value £400k per annum

Key Contact Ian Worley – Regional Manager

Expertise Facitilties Management

Sector Local-Authority

Timeline March 2012 to October 2018

Location England - South and Midlands

North Somerset Council

Servicing North Somerset’s 210,000 residents

Project summary

True collaboration is at the heart of our relationship with North Somerset Council. Located in South West England, we support the Council’s expansive estate, comprising of over 450 properties, in the provision of planned and reactive maintenance services, supplemented by multi-trade minor works. Delivering over 2000 work orders per annum, and completing in excess of 1500 reactive works, our flexible approach has ensured the attainment of an average KPI score of 96%. Complementing this measured term contract, we also deliver Property Compliance Services, including testing, inspection and reporting, valued at £400k per annum.

2012 - 2018

project duration


project value per annum


work orders per annum

The solution

A measure of our capacity to deliver benefits beyond the brief, we have completed over £4m worth of significant refurbishment projects on behalf of North Somerset Council. Examples include an £800k refurbishment at the Hannah More and Grove Educational Facilities and the completion of £900k of modular building and ground works at St Anne’s and Birdwell Primary Schools. Supporting our expert Contract Management Team in all aspects of this contract, is our 24/7/365 Helpdesk service, which acts as the primary interface for all site users.

The Helpdesk, utilising our centralised CAFM system, serves to communicate and coordinate all tasks as well as monitoring and reporting on completion.

The introduction of a dedicated Quantity Surveyor to manage cost submissions and the establishment of Monthly Account Resolution Meetings are additional added value elements that we have implemented in achieving an enviable record of “no issues or incidents”.

"GRAHAM has worked extremely well in making sure all our users in schools, libraries and corporate buildings remain safe and the estate remains compliant. We have had no issues or incidents across our wide and diverse estate in that time, which is an enviable record"

Mark McSweeney Property Services Manager – North Somerset Council.

"When the contract changed I felt very anxious at the prospect of transferring to a new company. The GRAHAM FM team were very supportive and constantly reassured us during the process with their friendly and welcoming manner, constant communication and willingness to answer every question. Overall the process went really well and I was very pleased with the PPE and tools provided to me to carry out my role and particularly impressed they were there from day one"

Darron Ball North Somerset Council, Technical Handyman.