Queen's University Belfast

Royal approval for GRAHAM at Queen's

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Project Overview

Client Queen's University Belfast
Project Value Circa £2m p.a. (combined)
Expertise Facilities Management
Sector Education
Timeline November 2008 - ongoing
Location Northern Ireland
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Project summary

A member of the Russell Group, Queen’s University Belfast (QUB) has built its reputation on offering a “world class education” that prepares its students for “leadership and citizenship in a global society”. We have been supporting QUB in realising its “student-centred ethos” since 2008, and currently operate two distinct FM contracts. These include the delivery of a Measured Term Contract (MTC) to provide an extensive range of building, mechanical and electrical maintenance services, and a Multi-Discipline Maintenance Services Contract with responsibility for the University’s fee generating estate (QUB Student Plus).

The detail

We have forged a long-term relationship with QUB stretching back to 2008. The MTC demonstrates our “high quality” delivery and is notable for the achievement of a 95%+ KPI score for attending and rectifying PPM/reactive and remedial tasks.

With a directly employed maintenance and installation team, coordinated by a 24/7 helpdesk, we have undertaken a range of project works including the refurbishment of the paleoecology laboratory (£40k) and a full refurbishment of the Clinical A building (£105k). Throughout the contract, we have also installed, designed and continue to maintain a range of energy saving systems that have helped to reduce energy consumption by 68% in certain buildings.

The Multi-Discipline Maintenance Services Contract provides support for QUB’s vast student accommodation (2339 bed spaces), childcare buildings, SU, and sports facilities. We complete 10,000+ reactive maintenance calls per annum and introduced a “fixed price menu” to deal with recurrent maintenance requests – an initiative that has produced annual savings of £30k.

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"GRAHAM provides a good service, tempered with an excellent knowledge of health and safety legislation, coupled with very good customer care. Communication across their company is excellent and GRAHAM has also been successful in being awarded a number of contracts based on quality tenders and the Student Plus Experience."

Richard Robinson, Operations and Compliance Manager - QUB