Queen's University Belfast

A member of the Russell Group, Queen’s University Belfast (QUB) has built its reputation on offering a “world class education” that prepares its students for “leadership and citizenship in a global society”. We have been supporting QUB in realising its “student-centred ethos” since 2008, and currently operate two distinct FM contracts. These include the delivery of a Measured Term Contract (MTC) to provide an extensive range of building, mechanical and electrical maintenance services, and a Multi-Discipline Maintenance Services Contract with responsibility for the University’s fee generating estate (QUB Student Plus).

We have forged a long-term relationship with QUB stretching back to 2008. The MTC demonstrates our “high quality” delivery and is notable for the achievement of a 95%+ KPI score for attending and rectifying PPM/reactive and remedial tasks.

With a directly employed maintenance and installation team, coordinated by a 24/7 helpdesk, we have undertaken a range of project works including the refurbishment of the paleoecology laboratory (£40k) and a full refurbishment of the Clinical A building (£105k). Throughout the contract, we have also installed, designed and continue to maintain a range of energy saving systems that have helped to reduce energy consumption by 68% in certain buildings.

The Multi-Discipline Maintenance Services Contract provides support for QUB’s vast student accommodation (2339 bed spaces), childcare buildings, SU, and sports facilities. We complete 10,000+ reactive maintenance calls per annum and introduced a “fixed price menu” to deal with recurrent maintenance requests – an initiative that has produced annual savings of £30k.