Operating under a ‘Partnering Arrangement’, we have implemented a 30% reduction in costs in the delivery of an extensive range of practical and trusted maintenance services to a vast, geographically dispersed estate. Our expert team, providing a people focussed service, in close collaboration with SMBC, has improved response times by 80% in the completion of all planned, capital and reactive works to over 2000 buildings. Additional Local Authorities under this partnership arrangement include Walsall, Sandwell and Cherwell.
The successful operation of this contract is rooted in our robust mobilisation process and professional TUPE transfer of existing staff. From this solid platform, an On-Site Contracts Manager, 3 x Project Managers and a dedicated FM team, consisting of 20 Operatives with the skills and accredited training to complete all planned/reactive works and projects, ensure the practical and transparent delivery of SMBC’s expectations. Examples of our flexibility on this contract include an £810k Internal Fit-Out of Smith’s Wood and Re-roofing/Solar PV Installation at Hazel Oak School (value £283k). Enhancing the contract operations further is the installation of a dedicated Quantity Surveyor Team, an on-site Asbestos and Legionella Team, and a 24/7 365 Helpdesk, which is seamlessly integrated with SMBC’s Capita System. Furthermore, partnership with SMBC is embedded through mutually-agreed CSR initiatives and a commitment to local recruitment, utilisation of a local supply chain and an Apprenticeship programme with local F&HE Colleges.
"I would like to say how much I enjoyed working with GRAHAM and found the experience most refreshing. I feel this has been due to the professionalism, knowledge and attitude of your staff who have always maintained a friendly atmosphere, combined with a team spirit, which truly reflects a partnership"