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Project Overview

Client Swansea University and Gower College

Project Value £3.5million per annum

Key Contact Gareth Smyth: Operations Director

Expertise Facilities Management

Sector Education

Timeline March 2015 to April 2020

Location Wales

Swansea University and Gower College

Enhancing the student experience at Swansea

Project Summary

Servicing over 7000 Reactive, PPM and Remedial Works orders per annum, with an average overall contract KPI score of 86%, we provide exceptional student focussed Reactive Property Repairs and Minor Works to Swansea University and Gower College. Beginning in 2015, our partnership coincides with an exciting time of expansion for the University and College, which our dedicated, campus-based team support through the delivery of bespoke technical solutions.


Reactive, PPM and Remedial Works orders per annum

Over £50k

of Ad-Hoc Refurbishment/Modification Works

Over 13,000


GRAHAM's added value solution

Consistently exceeding the parameters of an overall contract KPI target of 84%, our designated on-site team, and relevant trade suppliers, complete over 7000 Reactive, PPM and Remedial Works orders, including Out of Hours Services, per annum in compliance with current regulations, ACOPs and the University’s own procedures.

Seamlessly transferring 20 staff through a diligent TUPE process, provided the foundations for this successful contract, which has accommodated extensive additional Ad-Hoc Refurbishment/Modification Works. Notable examples include the refurbishment of the Great Hall changing unit and the Gower Room within Fulton House.

A lasting relationship has been forged through the creation of a defined communications strategy that enables the formal discussion, and resolution, of potential issues with representatives from across the University’s estate. Informally, our open door policy fastens this client relationship and ensures the smooth running of contract operations. Adding further value to the University’s expectations, we provide comprehensive assistance during the external third party SHEQ Audits, which take place annually.

"GRAHAM work closely with the University’s Estate teams to deliver a range of high quality maintenance and small works services. GRAHAM’s attention to detail, flexibility in approach, and the professionalism of their staff and supply chain has made this a very successful partnership over many years"

Ian MacPherson Associate Director - Estates and Facilities Management for Swansea University and Gower College